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HanzePay – Policies & Complaints
HanzePay – policies and complaints: find out more about our policies, complaints procedure and how you can easily lodge a complaint.
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For clients based in the European Economic Area, the issuance of e-money and the provision of related payment services forHanzePay B.V.are provided by CurrencyCloud B.V. CurrencyCoud B.V. is registered with the Dutch Chamber of Commerce in the Netherlands under number 72186178. Registered office Mr. Treublaan 7, 1097 DP, Amsterdam, Netherlands. CurrencyCloud B.V. is licensed and regulated by De Nederlandsche Bank as an Electronic Money Institution (Relation Number: R142701)
Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here: https://usa.visa.com/legal/visa-global-services-licenses.html VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
Payment and e-money services are provided by The Currency Cloud Limited. Registered in England No. 06323311.Registered Office: 1 Sheldon Square, London, W2 6TT, United Kingdom. The Currency Cloud Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 for the issuing of electronic money (FRN: 900199).
HanzePay BV is a company registered in the Netherlands (number 84599200). Foreign exchange services are provided by Assure Hedge (UK) Limited which is authorised and regulated by the Financial Conduct Authority (firm reference number 783837) and is a company registered in England and Wales (number 10723112). The registered address is 45 Eagle Street, London WC1R 4FS, United.Policies & Complaints