🌐 HanzePay – Policies & Complaints

At HanzePay, transparency, trust, and user satisfaction are core to how we operate. Whether you're a customer, partner, or visitor, this page provides direct access to our key policies and outlines how you can raise any concerns or complaints.

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📄 Our Policies

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We’ve outlined our key procedures and policies below to ensure clarity and fairness in all interactions. You can download each document for full details.

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• Information Security Policy
  Learn how we protect systems, data, and information from unauthorized access or breaches.
  📥 Download PDF
• Data Policy
  Our principles and practices for collecting, storing, and managing user data.
  📥 Download PDF
• Privacy Notice
  Details on how we collect, use, and safeguard your personal data, in line with GDPR.
  📥 Download PDF
• Terms of Use
  The legal terms that govern access to and use of HanzePay’s services.
  📥 Download PDF
• Complaints Policy
  Step-by-step guidance on how to file a complaint and how we handle it.
  📥 Download PDF
• Safeguarding Disclosure
  Our commitment to the safety and wellbeing of vulnerable individuals.
  📥 Download PDF

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🛠️ Complaints Procedure

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If you have a complaint or concern, we’re here to listen and act.

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1. Submit your complaint
   Email us at compliance@hanzepay.com with a clear description of the issue.
2. We’ll investigate
   Your complaint will be acknowledged within 2 business days and reviewed within 14 days.
3. Receive a resolution
   We'll provide a written response with a proposed resolution or further steps.

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Our goal is to treat every complaint fairly, promptly, and transparently.

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🤝 Need Help?

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If you're unsure which document applies to your situation or need assistance with a specific policy, don’t hesitate to contact our team via compliance@hanzepay.com.